The EDC terminal allows you to accept all kinds of offline payments from your customers, including local and international Visa/MasterCard, Promptpay QR, and wallets (Alipay, Alipay+, True Money, Shopee Pay, Lazada Pay, and Sabuy Money). The terminal is fully integrated with Papaya POS which means that you and your staff do not need to punch in the amount to process payment, or manually log the payment details in Papaya.
❗️ Instructions assume the terminal is already installed and set up. To install or set up the terminal for the first time, please contact the Papaya team
To initiate a payment on the EDC terminal:
Click ‘Add Payment’ in an Order as you usually would to log a payment
Select the payment method you wish to use on the terminal (eg ‘Card’, ‘PromptPay’, ect.)
Once the payment is initiated from the terminal, your screen will display "Waiting for response from the terminal" on the POS and within a few seconds the terminal will show that it’s ready to accept the selected payment amount and method.
Once payment is complete, the POS will display status "Payment Successful". On the other hand, if you cancel a transaction on the terminal, the POS will display status to "Payment Canceled". Do note that the waiting screen can be closed and then reopened by clicking on "pending" badge of the desired payment on the POS.
❗️Important note: If you did not see the status change after payment is complete, you can manually complete the payment by clicking on "Mark as paid" in the POS.
If the customer wishes to apply multiple payments to the bill, all the existing payment methods are available under "More Payments". If multiple payment methods are selected, you can identify each payment as shown below.
Do note that if there is an ongoing payment processing within the last 5 minutes on the terminal, a prompt will ask you to check the status on the terminal for the ongoing payment. This prompt will prevent you from processing payment for other tables.
How to void transaction on terminal?
To void an offline transaction, you will need to initiate from the terminal (NOT from the POS).
Steps to void transaction:
Click on the button
Select Direct Acquirer
Enter the password 002468
Select Void on the terminal
❗️Important: Voided transaction need to be voided before the settlement time at 22:00 on the same day. After the void is initiated, the refund will be processed within 7 - 14 days. Do note that ONLY credit card transactions can be voided.
Settlement terms and Reports
Settlement will be processed the following day and a daily report will be sent to your email. You may also print daily detail / summary reports from the terminal.
Steps to print report from terminal:
Click on the button
Select Direct Acquirer
Enter password 002468
Select Settlement on the terminal
Enter password 000000 (need to check the password)
Select Print Detail Report or Printer Summary Report accordingly