This feature is for your linked outlets to be able to request for refund payment. Once a refund is initiated on Papaya POS, the request will NOT flow directly to your payment provider (Ksher, Beam, etc.). The data will be sent to you as the Partner outlet. This feature is mainly for your accountants to know which order have be refunded.

Request refund button will only be available in Open, Reopened or Cancelled orders. Again, do note that request refund action will only be available only for orders that is initiated in Foodcourt QR codes through staff. Customer will not be able to initiate the request for refund, it will only be shown on staff view.

Once refund is requested by staff, staff will have to fill in the details in the two required fields, the amount and refund method. Do note that amount can be partial refund but cannot exceed the payment amount. Refund method only applies payment that are made through card, promptpay and manual bank transfer.

Card - Refund on card payment will only be available if the payment is processed on credit card.

Promptpay - Refund on promptpay requires customer to fill in their name and phone number (the promptpay number). This can be filled by customer on the customer app UI. ID card number field is optional unless and kept for users who uses their ID card number as promptpay.

Manual bank transfer payment - Refund on manual bank transfer require customer to fill in all field. Customer can fill this information for staff on the customer's app.

Once a refund is initiated by staff on cancelled or reopened orders, customer can also fill in the requested refund information on the customer's app by clicking on the red alert banner.

Customer may also chose to let staff fill in the details on the customer's app if they wish to do so

Once refund requested information are filled, staff will be able to view the details in the refund summary.