What this tab is for
The Cancellations tab covers both kinds of cancellation, clearly separated:
Cancelled Orders — a whole bill was killed. Its revenue never counts.
Cancelled Items — a single line was removed from a bill that usually still completed (out of stock, wrong ring-in, guest sent it back).
They signal different problems: order cancellations point to walkouts and order-flow mistakes; item cancellations point to kitchen/menu issues — and, when they cluster around one person, to till behaviour worth reviewing.
Cancelled orders
1. Cancelled Orders | by Day
Per day: how many orders were cancelled, their total value, how many were cancelled after payment (the painful kind — money had to be refunded or voided) and the Post-Payment Value, the combined value of those after-payment cancellations.
2. Cancelled Orders | by Staff
Cancellations grouped by who pressed Cancel (from the POS activity log): count, value, after-payment count and share of all cancellations. (system) = automatic cancellations (e.g. expired unpaid orders); "(not attributed)" = no actor was logged, mostly orders predating the activity log (live 13 June 2026).
3. Cancelled Orders | by Order
Every cancelled order: number, time, channel, value, whether it was cancelled after payment, the reason selected, who opened the order and who cancelled it. Opened By shows (customer) for QR-opened bills.
Cancelled items
4. Cancelled Items | by Day
Per day: Cancel Events (how many lines were removed), Items Cancelled (total quantity), the item value removed, and how many orders were touched.
5. Cancelled Items | by Staff
Item removals grouped by the staff member who removed them, with cancel events, quantities, orders touched and each person's share of all item cancels.
6. Cancelled Items | by Item
Every removed line: order number, time, category, item, quantity, the value cancelled, the reason, the order's final status (it usually still completed), and whether a customer or staff removed it.
Definitions
Cancelled orders and cancelled items are different objects and never mix: an order with one removed item still counts as a completed order; only that line is excluded from sales.
"After payment" uses the order's cancelled-after-payment flag; those orders required a refund or payment void (visible on the Payments tab under Cancelled Payments).
Staff names resolve from the POS activity log the same way as everywhere else in this report.
Some POS systems call item removals "voids" — Papaya uses "cancelled items" for the same concept.
What this tab does NOT show
Fraud-pattern analysis (comps, reprints, moves) — that's the Staff Activity Guard report.
Cancelled discounts — the Discounts tab.