What this tab is for
The Sales Summary is the first tab of the Daily Summary Report — the closest thing to a full end-of-day (or end-of-week) accounting view. It answers: how much did we sell, through which channels and menus, how was it paid, what was discounted, and what got cancelled.
Every table obeys the two filters at the top: Outlet and Reporting Date. If you're not sure what a "reporting date" is or why two money columns don't match, read How to read the Daily Summary Report first — it explains the two revenue bases used throughout this report.
The tables, top to bottom
1. Totals
One row per day — the money backbone of the report. Columns, in the order the money builds up:
Orders — completed orders that day (cancelled orders are not counted).
Guests — total guest count recorded on those orders.
Item Total — the sum of item prices before any discount, service charge or tax.
Disc — the total discount amount given.
Subtotal — sales excluding tax but after discounts.
SC — service charge added.
Tax — tax added on top (for tax-inclusive menus this can be 0 even though tax was collected inside the price).
Round — cash rounding adjustments (can be negative).
Total — what customers were actually charged: Item Total − Disc + SC + Tax + Round.
Tip and Total inc Tip — tips recorded, and the grand total including them.
Reading it: if a number elsewhere in the report doesn't match this table, check which base it uses — Item Total or Total. That difference (discounts, service charge, tax, rounding) explains almost every mismatch.
2. Sales by Timeframe
Sales split by the time-of-day windows configured on the outlet (for example Breakfast 06:00–11:00, Lunch 11:00–16:00). Each completed order is placed into a timeframe based on the clock time it was opened, in Bangkok time. Shows Orders, Guests, Item Total (item prices before discounts/SC/tax), Revenue (the amounts actually charged) and AOV (Revenue ÷ Orders).
Outlets with no custom timeframes configured show nothing here — timeframes are set up in outlet settings.
3. Totals by Channel Type
One row per sales channel: Dine-in, Takeaway, own delivery, and each delivery partner (Grab, LINE MAN, etc.) by name.
# orders and Item Total — orders and item value per channel.
Guests and Item Total / Guest — only shown for Dine-in, since other channels don't record guest counts.
GP — the commission paid to the channel, calculated as the order totals × the commission rate saved for that channel. Blank for channels with no commission. Important: if a partner's commission rate hasn't been entered in the POS channel settings, GP shows blank even though the partner does charge commission in reality.
4. Sales by Menu
# items sold and Item Total per menu (e.g. Food, Drinks). "(unknown menu)" collects items whose menu was later deleted, plus open items typed in at the till.
5. Sales by Menu Item Group
Quantity and item value per menu item group — products sold as one item but made up of several components, like set menus and combos.
6. Sales by Menu Group
# items and item value per menu group (the groupings used to organise the menu).
7. Sales by Payment Method (⚡ = integrated)
How the money came in: amount and count per payment method. The ⚡ symbol marks integrated payments (processed through Papaya, e.g. QR PromptPay or card via the integrated terminal); methods without it were recorded manually by staff (e.g. cash). Only successful payments count — voided payments are excluded and appear in the Payments tab instead.
8. Cancelled Orders
The count and value of orders cancelled in the period — Item Total and the value including tax and service charge. These orders are excluded from every other table on this tab. For the full breakdown (who cancelled, reasons, after-payment cancellations) see the Cancellations tab.
9. Open Items
Items currently sitting on open, unpaid orders — rung in but not yet closed. This is a live snapshot, not a historical figure: it shows what's on tables right now. Because these orders aren't complete, they are not included in any revenue number on this tab yet.
10. Cancel Reason (Orders) & 11. Cancel Reason (Items)
Two small tables grouping cancellations by the reason staff selected. The first counts whole cancelled orders; the second counts individual cancelled items (a line removed from an order that usually still completed). Orders or items cancelled without a reason show "(no reason)".
12. Discount Summary
Total amount and number of uses per discount name. The per-application detail (who applied each discount, when, on which order) lives on the Discounts tab.
13. Sales by Channel
# items and item value per individual channel (each table zone, QR channel or partner as configured). This is more granular than Totals by Channel Type — a channel type like Dine-in can contain many channels.
14. Sales by Category
# items sold and item value per menu category (Appetizers, Cocktails, …). "(uncategorized)" collects items whose category was deleted plus open items never assigned to one.
15. Totals by Hour
# items and item value bucketed by the hour each order was created (Bangkok time). The 09:00 row covers orders opened between 09:00 and 09:59. Hours with no orders are hidden. Useful for staffing and prep decisions.
Definitions
Only completed orders count in every sales table (status = complete). Cancelled orders appear only in the two cancellation tables; open orders only in Open Items.
Item Total = sum of item prices, before discounts, service charge and tax. Total / Revenue = the amount actually charged. They will not match each other — the difference is discounts, SC, tax and rounding, all visible in the Totals table.
Reporting Date is the outlet's business day (a late-night order after midnight still belongs to the previous business day). Totals by Hour and Sales by Timeframe use the actual clock time of the order within those days.
# items counts item quantities of confirmed lines; cancelled items are excluded.
All times are Asia/Bangkok.
What this tab does NOT show
Per-order detail — see the Orders tab.
Per-payment detail — see the Payments tab.
Who applied discounts or cancelled things — see the Discounts and Cancellations tabs.
Trends over weeks and months — use the Trends dashboard in Insights.