What this tab is for
The Orders tab is the per-order ledger: a daily summary line and then every single order with its full money and staff detail. This is where you check "what happened with order P-042?" or export the day's orders for reconciliation.
The tables
1. Orders | Summary by Day
One row per day: order count, cancelled orders, cancelled items, guests, items, and the money build-up (Bill Total → Service Charge → VAT → Tip → Discount → Order Total), plus how much was paid online vs offline, AOV (Order Total ÷ Orders), Items per Order, and the channel split (Dine-in / Takeaway / Partner Delivery / Own Delivery).
2. Orders | Every Order
One row per order, newest first. The columns worth explaining:
Order Number / Receipt Number — the running order number and the receipt number printed for the customer.
Reporting Date vs Order Date — the business day the order belongs to, and the actual timestamp it was opened (an order at 00:30 can belong to the previous reporting date — see How to read the Daily Summary Report).
Status — complete or cancelled. Cancelled orders show here too, with their Cancel Reason and whether they were cancelled after payment.
Customer — the customer name(s) from QR mobile ordering; multiple guests on one bill are listed together. Blank for pure staff-entered orders.
Opened By / Payment Added By / Cancelled By — who did each action, from the POS activity log. (customer) = the guest did it themselves via mobile ordering; (system) = automatic (e.g. an online payment confirming itself). Blank = no such event, or the order predates the activity log (live since 13 June 2026).
Item Total → Discount → SC → Tax → Round → Total — the money build-up per order. Total is what the customer was charged.
Payment Methods / Paid Online / Paid Offline — how it was settled. Online = processed through Papaya (QR, card); Offline = recorded manually (cash, bank transfer).
Cancelled After Pay — "Yes" if the order was cancelled after the customer had already paid, meaning a refund or payment void was needed. Blank otherwise.
Reading it: a row where Total ≠ Paid Online + Paid Offline usually means a partially-paid or reopened order — check the Payments tab for the payment trail.
Definitions
This tab shows all orders (complete and cancelled). Sales tables elsewhere count only completed orders.
The staff columns resolve to staff profile names; an email appears only when the account has no name saved anywhere.
Guests come from the guest count staff enter (or the QR flow records) per order — 0 when never entered.
What this tab does NOT show
Item-level detail — the Items tab lists every line on every order.
Payment-level detail — the Payments tab.
Cancellation analysis — the Cancellations tab groups by staff, reason and item.