What this tab is for
The Payments tab tracks the money side: every payment received, grouped by day and by method, plus the payments that were voided. Use it to reconcile the till, the bank and the report.
The tables
1. Payments | by Day
One row per day: number of payments, total amount collected, and the online/offline split. Online = processed through Papaya (QR PromptPay, integrated card); offline = recorded manually by staff (cash, standalone card terminal, bank transfer). Only successful payments count.
2. Payments | by Day & Method
The same money broken down per payment method per day — cash, PromptPay, card, and any custom offline methods the outlet has configured. The method names here match what staff pick on the POS payment screen.
3. Payments | Every Payment
One row per individual payment: when it happened, which order it settled (order number for cross-referencing with the Orders tab), the method, and the amount. An order can have several rows here — split bills and partial payments each create their own payment.
4. Cancelled Payments
Payments that were voided or refunded: order date and number, method, the original amount, and the refunded amount where applicable. These payments are not included in any other table on this tab — a payment appears either in the successful tables or here, never both.
Definitions
Payments are counted on the day they were made; an order can be paid on a different reporting day than it was opened (late-night orders, deposits).
The sum of payments for a day can legitimately differ from the day's order Total: unpaid/open orders, orders cancelled after payment (payment voided → moves to Cancelled Payments), and tips settled inside a payment.
Voided payments never net against successful ones — they're listed separately so both sides of the story stay visible.
What this tab does NOT show
What was sold — Items and Sales Summary tabs.
Why an order was cancelled — Cancellations tab.
Settlement/payout timing to your bank — the Payments section of the dashboard, not this report.