When the tip prompt is enabled, staff will see an optional tip entry screen before the payment is sent to the EVP terminal. The tip is bundled into a single charge — the customer taps or inserts their card once for the full amount. Papaya records the order total and tip separately for reporting.
Enabling the tip prompt
Go to Settings → Offline Payments
Find the Prompt for tip toggle
Turn it on and save
‼️ This setting also applies to non-terminal offline payment methods (e.g. QR code, bank transfer). EVP terminal uses the same toggle.
How it works at the POS
Staff opens an order and taps Add Payment → EVP
The Add tip (optional) screen appears
Staff enters a tip amount — or taps Skip to proceed without a tip
After confirming, the EVP terminal displays the full amount (order total + tip)
Customer completes the payment on the terminal
Once payment is confirmed, the order is marked as paid
Action | Result |
Staff enters a tip | Terminal shows order total + tip as one charge |
Staff taps Skip | Terminal shows order total only |
How amounts appear in Papaya
The order total and tip are tracked separately:
Paid — reflects the order total (food, fees, etc.)
Tip — tracked separately under the order's tip total
The EVP terminal and any EVP-side reports show a single combined total — the tip is not broken out on EVP's side
Related: Custom Offline Payment Methods