What is the Deliverect Integration?
Papaya's Deliverect Integration links your outlet to Deliverect — the middleware that already connects your POS (and your other delivery channels like GrabFood, LineMan, foodpanda) to one central menu. Once connected, Papaya appears in Deliverect as a sales channel, just like the food-delivery apps. Your menu syncs automatically from Deliverect into Papaya, and every order a customer places on Papaya is pushed to your POS through Deliverect — no double entry, no separate tablets, no manual updates.
Why merchants love it
One menu, everywhere. Edit your menu once in your POS (or in Deliverect). Papaya picks up the changes automatically — categories, items, modifiers, prices, and availability all stay in sync.
Orders flow straight to the POS. When a customer checks out on Papaya, the order is delivered to your POS through Deliverect within seconds. Your kitchen sees it on the same screen they already use.
Live order status. Once your POS accepts or rejects the order, Papaya's order list shows the live POS status, so staff know what's confirmed and what needs attention.
No re-entry, no mistakes. Items, modifiers, prices, and totals all match exactly between Papaya and the POS — because they come from the same source.
Outlet status follows your POS. If Deliverect marks your outlet as inactive (e.g. closed for the day), Papaya automatically closes the outlet for new orders. When it goes active again, Papaya reopens.
Item availability syncs. When you snooze an item in Deliverect, it becomes unavailable on Papaya too — preventing customers from ordering items the kitchen can't make right now.
How it works
A customer places an order on Papaya.
Papaya sends the order to Deliverect through the Deliverect API.
Deliverect forwards the order to your POS — exactly the same way GrabFood or LineMan orders are forwarded.
Your POS responds with an accept/reject status. Papaya's order list updates to match.
Whenever you edit the menu (or snooze items, change busy mode, or update prep time) in your POS, Deliverect pushes the change to Papaya right away.
‼️ The integration requires an active Deliverect account. If you don't have one yet, contact Deliverect or your Papaya account manager to get set up.
Setting it up
You'll do this once per outlet, in your Papaya merchant dashboard.
Go to Settings → Outlets and open the outlet you want to connect.
Under POS Provider, choose Deliverect.
Enter the Client ID, Client Secret, and Client URL provided by Deliverect (these come from your Deliverect account credentials).
Click Test POS connection to verify the credentials. You'll see a success toast when Papaya can talk to Deliverect.
Save the outlet. Papaya will display a Registration URL for the Deliverect side of the setup.
In your Deliverect dashboard, add Papaya as a channel for this location and paste the Registration URL. Deliverect will call Papaya back to complete the link.
Once linked, the Channel link ID field on the Papaya outlet form will populate automatically — this confirms the integration is active.
Trigger a menu publish in Deliverect. Papaya will receive the menu within a few seconds and populate categories, items, options, and modifiers.
What gets synced
Item | Direction | Notes |
Menus & categories | Deliverect → Papaya | Created and updated automatically on every Deliverect menu publish. |
Items & modifiers | Deliverect → Papaya | Names, descriptions, prices, and option groups all flow in. Edits in Papaya are overwritten. |
Item availability | Deliverect → Papaya | "Snooze" in Deliverect immediately marks the item unavailable on Papaya. |
Outlet open / closed | Deliverect → Papaya | Inactive in Deliverect closes the outlet on Papaya; active reopens it. |
Busy mode & prep time | Deliverect → Papaya | Reflected on the Papaya storefront so customers see realistic wait times. |
Customer orders | Papaya → Deliverect | Sent the moment the customer pays and confirms checkout. |
Order POS status | Deliverect → Papaya | Updates the Papaya order with accepted or rejected once the POS responds. |
‼️ Because the menu is owned by Deliverect, menu edits must be made in Deliverect (or your POS), not in Papaya. Any changes you make directly in Papaya will be overwritten the next time Deliverect publishes the menu.
FAQ
My outlet shows "Channel link ID" blank — what's wrong?
The Deliverect side hasn't completed the registration callback yet. Re-trigger the channel connection from your Deliverect dashboard, or paste the Registration URL again and save.
An item I changed in Papaya keeps reverting.
Deliverect is the source of truth. Update the item in Deliverect (or your POS) and republish — Papaya will pick up the new value.
An order shows POS status "Rejected". What do I do?
Open the order in Papaya for the rejection reason. The most common cause is a menu mismatch — items in Papaya that don't exist in your POS. Re-publishing the menu from Deliverect usually fixes it.
Can I use Deliverect and a direct POS connection on the same outlet?
No. Each outlet has one POS Provider. If you connect Deliverect, all menu and order sync goes through Deliverect.
Which order types are supported?
Delivery, pickup, eat-in, and curbside.