During a busy service you sometimes need a fresh copy of a kitchen ticket — the printed slip was misplaced or got damaged, or a station needs its own copy to work from. Instead of cancelling and re-entering the items, you can reprint the tickets for items that were already sent.
⚠️ This feature is available for outlets that print directly to kitchen printers (direct printing). If your outlet doesn't use Papaya's direct printing, the Reprint items option won't appear. It is also hidden when an order has nothing that can be reprinted.
When to use it
Situation | What reprint does |
The printed ticket was misplaced or damaged | Produces a fresh copy of the same ticket |
A station or the expediter needs an extra copy | Sends the same ticket to the kitchen again |
A cook taking over a station needs a clean ticket | Gives them a ticket to work from |
How to reprint items
Open the order from the Orders screen.
On the sent items, tap the ⋯ (more actions) menu.
Choose Reprint items.
Tick the items you want to reprint, or use Select all items.
Tap Reprint items. You'll see "Tickets have been sent to the printers".
⚠️ Every reprinted ticket prints with a REPRINT banner at the top, so your kitchen knows it's a copy and won't prepare the items a second time.
What you can and can't reprint
Can reprint | Can't reprint |
Items already sent to the kitchen | Items still in the basket (not sent yet) |
Fired items (Hold & Fire) | Held items that haven't been fired yet |
| Cancelled items |
| Open / custom items not linked to a menu item |
Only items that were actually sent to a kitchen station can be reprinted. Held items haven't printed yet, and open items aren't linked to a printer station.
Where the tickets are sent
Reprinted tickets go to the same printers and stations as the original order, using your normal printing setup — and your ticket copies and one-item-per-ticket settings are respected too. See Device-Based Printing and Ticket Splitting & Copies.
It's recorded in the Order Action Log
Every reprint is logged as "Tickets reprinted", including who did it and which items — so you keep a full audit trail. See Order Action Log.
Troubleshooting
"No printer is set up for the selected items" — the items are eligible, but no printer is configured to receive their tickets (for example a station was removed, or it's tied to a different till or channel). Nothing is printed when you see this message. Check your printer setup and try again.
FAQ
Does reprinting charge the customer again or change the bill?
No. Reprint only re-sends the kitchen ticket — it doesn't change the order, the items, or the total.
Can I reprint just one item?
Yes — tick only the item you need. Reprint works for a single item or many at once.
Will the kitchen think it's a new order?
No — the REPRINT banner at the top makes it clear the ticket is a copy.
Related: POS Quick Actions