Two settings in your ticket printer groups control how tickets are printed at the kitchen, bar, or any prep station: Ticket split chooses how order items are divided across tickets, and Ticket copies prints duplicates of each ticket.
Ticket split
Choose how order items are split across printed tickets. There are three modes:
Mode | Default | What prints |
One combined ticket | ✅ | All items for the printer group print together on one ticket |
One ticket per item | Each order line prints on its own ticket — e.g. "3x Fried Rice" is one ticket | |
One ticket per unit | Each individual unit prints on its own ticket — "3x Fried Rice" becomes 3 tickets of "1x Fried Rice" |
One ticket per item suits kitchens where different stations handle different items, or bars where each drink is prepared individually.
One ticket per unit suits venues with an expo or food runner — each slip travels with one serving, so nothing gets handed out without its ticket.
How "One ticket per unit" works
An order line with quantity 3 prints as 3 separate tickets, each showing quantity 1
Every ticket is self-contained: options, notes, and course all repeat on every slip
Each ticket is labelled "Ticket 1 of 3", "Ticket 2 of 3", etc., counting the units sent to that printer group in that print run. If the group's Print language is Thai the label prints as "ใบที่ 1 จาก 3" — see Print Language for Receipts & Tickets
The label prints extra large next to the order number, so a runner can read it at a glance and confirm the whole batch is in hand
Items sold by weight or fractional quantity (e.g. 2.5 kg) are not split — they print as a single ticket with the original quantity
‼️ The Order item sorting option only appears for One combined ticket — the other modes have one item per ticket, so there is nothing to sort.
📸 @Kate — SCREENSHOT NEEDED: The "Ticket split" select showing its three options.
Path: merchant.papaya.co.th → Settings → Direct Printing → Printer Groups → edit a Ticket group
Ticket copies
Print multiple copies of each ticket. Each copy is labelled in the header (e.g. "Copy 1 of 3", or "สำเนาที่ 1 จาก 3" when the group's Print language is Thai) so staff can tell them apart.
Setting | Range |
Number of copies | 1 (default) to 10 maximum |
Copies are sent as separate print jobs, so print order between copies isn’t strictly guaranteed. Since all copies are identical, this shouldn’t cause issues in practice.
When combined with One ticket per unit, the two labels print separately: "Ticket N of M" appears extra large next to the order number, while "Copy N of M" stays in the smaller header area above.
How to set up
Go to Settings → Direct Printing → Printer Groups
Create a new group or edit an existing one
Set the Document Type to Ticket
Choose a Ticket split mode and set Ticket copies as needed
📸 @Kate — SCREENSHOT NEEDED: Printer group form with the "Ticket split" select visible.
Path: merchant.papaya.co.th → Settings → Direct Printing → Printer Groups
Good to know
These settings only apply to tickets — not receipts
Cancellation tickets are not affected
The split runs per printer group — different groups (e.g. Kitchen vs Bar) can use different modes
Works with coursing: held items don’t print until fired, and the "Ticket N of M" count only includes units actually being printed
Groups that previously had One item per ticket switched on are automatically treated as One ticket per item — no action needed