Two settings in your ticket printer groups give you control over how kitchen and bar tickets are printed: One item per ticket splits each order item onto its own ticket, and Ticket copies prints duplicates of each ticket.
One item per ticket
When enabled, each order item prints on a separate ticket instead of all items being grouped onto one. This is useful for kitchens where different stations handle different items, or bars where each drink is prepared individually.
Setting | Default | Effect |
Off (default) | ✅ | All items for a printer group print on one ticket |
On |
| Each item prints on its own ticket |
‼️ When one item per ticket is enabled, the Order item sorting option disappears — it’s no longer needed since each ticket only has one item.
Ticket copies
Print multiple copies of each ticket. Each copy is labelled in the header (e.g. "Copy 1 of 3", "Copy 2 of 3") so staff can tell them apart.
Setting | Range |
Number of copies | 1 (default) to 10 maximum |
Copies are sent as separate print jobs, so print order between copies isn’t strictly guaranteed. Since all copies are identical, this shouldn’t cause issues in practice.
How to set up
Go to Settings → Direct Printing → Printer Groups
Create a new group or edit an existing one
Set the Document Type to Ticket
Configure One item per ticket and Ticket copies as needed
Good to know
These settings only apply to tickets — not receipts
Cancellation tickets are not affected by these settings
When both are enabled together, each item prints on its own ticket, and each ticket prints the configured number of copies
Order item sorting modes (grouped by menu category or created by time) only apply when one item per ticket is off