Once your comps are set up (see Comps: give an order or item on the house), staff apply them from an order like any other discount.
Comp a whole order
Open the order.
Tap the ⋯ (More actions) button next to Print Bill, then tap Add discount.
Choose the comp, for example Owner’s guests. In the list, comps have a gift icon and read Order comp or Item comp with their reason; promotions keep the tag icon.
On the order, the discount card reads Order comp · Entertainment and the bill comes to ฿0.00, with no VAT or service charge. Items added to the order later are covered too, so it stays at ฿0.00.
Comp one item
Open the order. On the Sent tab, tap ⋯ and choose Discount items.
Select the items to comp, then tap Apply discount.
Choose the item comp, for example Staff drink.
The item shows ฿0.00 with its price struck through, and the card reads Item comp · Staff meal. The rest of the bill is paid as usual, with its VAT and service charge.
What changes on the bill
Whole order comped | Some items comped | |
Total | ฿0.00 | The items that weren’t comped |
VAT | None | On the items that weren’t comped |
Service charge | None, including a fixed service charge | Charged as usual |
Revenue report | Left out | Included, at the amount paid |
Receipts and bills
Orders without comps print exactly as before.
A fully comped order
The receipt is headed Complimentary instead of Receipt / Tax Invoice (ABB), and it has no VAT line. The comp is printed with its reason:
Complimentary
1x Club Sandwich — 220.00
1x Caesar Salad — 180.00
1x Iced Latte — 90.00
Complimentary (Entertainment) — -490.00
Total — 0.00
An order with a comped item
The receipt looks as usual. The comped item keeps its full price, with its reason on the line below, so the receipt matches the Non-revenue report line for line:
1x Club Sandwich — 220.00
1x Iced Latte — 90.00
Staff meal — -90.00
Receipts print in your printer’s language: see Print Language for Receipts & Tickets.
Full tax invoices
A fully comped order has no sale and no VAT, so it can’t have a full tax invoice: Customer TAX Invoice isn’t offered for it. If a tax invoice was issued before the order was comped, it stays on the order. An order with only some items comped can still get a tax invoice for what was paid. See Full Tax Invoices: issuing, reprinting & reissuing.
FAQ
Can I use a comp and a promotion on the same order?
An order comp covers the whole bill, so it can’t be combined with other discounts. An item comp can sit alongside a promotion on the other items.
I comped an item, so why isn’t the total ฿0?
Only that item is free. The rest of the bill, with its VAT and service charge, is still paid.
How do I undo a comp?
Remove it like any other discount: tap ⋯ next to Discounts on the order and choose Remove discounts.