Find orders faster with one search field
When service gets busy, staff often need to find an order quickly without guessing whether to search by table, queue number, or internal ID.
Papaya now gives you one search field in the Orders list that can search by:
Channel name
Order number
Full order ID
This helps staff move between order lookup tasks faster, especially for takeaway, direct-printing, and support cases.
Where to find it
Go to Merchant Dashboard → Orders.
At the top of the orders list, you will see the search field labeled:
Channel, Order no., or ID
What you can search
Search type | Example | How it works |
Channel name | Table 12, Takeaway Counter, Grab | Finds orders whose channel name contains the text you entered |
Order number | 105, A-105 | Finds matching order numbers, useful for direct-printing workflows |
Full order ID | 01JSHY... | Finds the exact matching order |
How to use it
Open Orders
Stay on the tab you want to search in, such as Open, Complete, or Cancelled
Type into Channel, Order no., or ID
Wait briefly for the results to update
Open the matching order from the list
When this is most useful
Situation | What to search |
A staff member wants to reopen or check a table order | Channel name |
A takeaway team member is calling queue numbers | Order number |
Support or operations needs to locate one exact order | Full order ID |
Tips
Use channel name when staff remember the table or channel, but not the order number.
Use order number for faster lookup in direct-printing flows.
Use the full order ID when you need to find one exact order.
The search works together with your current tab and filters, so you can narrow results faster.
Clear Filters resets the search field and returns you to the default view.
Things to keep in mind
Search works within the current list view and filters you have selected.
Order ID search requires the full ID, not part of it.
If you do not see the order, check the current tab, date filter, or other active filters first.
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FAQ
Why can’t I find an order I know exists?
First, check whether you are in the correct tab such as Open, Complete, or Cancelled. Then check the date range or any other filters that may still be active.
Can I search by part of an order ID?
No. Order ID search only works with the full order ID.
Does this replace queue numbers?
No. Queue numbers still work as before. This feature just makes them easier to search from the same field as channel names and IDs.