Queue order numbers are sequential reference numbers (e.g. P-001, P-002) that appear on orders, receipts, and kitchen tickets. They help staff and customers identify and track orders — especially useful for takeaway and counter-service operations.
Where queue numbers appear
Location | How it’s shown |
POS order status bar | Order number / Channel name |
POS order switcher | Searchable by order number |
Printed receipts | Prominent on receipt header |
Kitchen/bar tickets | On ticket header for staff reference |
Customer app | Shown after order is placed |
How to enable
Queue order numbers are enabled through your outlet’s direct printing settings. Navigate to Settings → Outlets and look for the order number configuration.
Good to know
Numbers are sequential per outlet and reset periodically
The format includes a prefix and incrementing number (e.g. P-001)
Numbers appear on both hold-and-fire tickets and standard tickets
Staff can search for orders by number in the POS order switcher