Can’t see your menu after scanning the QR code? Here are the most common reasons and how to fix them.
1. Menu availability times
The most common cause. Your menu has time-based availability, and you’re checking outside those hours.
How to check: Go to Menu → Edit (pencil icon) → Availability and verify the time slots match when you expect the menu to be visible.
‼️ Changes to menu availability can take up to 5 minutes to appear on the customer app.
2. Incorrect ordering channels
Each menu is assigned to specific ordering channels (dine-in, takeaway, delivery, etc.). If the QR code belongs to a channel type the menu isn’t assigned to, the menu won’t show.
How to check: In the same edit screen, look at Ordering channels and make sure the relevant channel types are checked.
3. All items unavailable
If every item in the menu is set to "Unavailable" or "Out of stock", the menu itself may not appear. Check that at least some items are set to "Available". See Menu item availability for details.
4. Menu not published
If you recently made changes, make sure the menu has been published. Unpublished changes won’t appear on the customer app.
Still not working?
If you’ve checked all of the above and the menu still isn’t visible, contact support with your outlet name and the QR code or channel link you’re scanning. We’ll investigate.