In the foodcourt (partner outlet) model, refund processing works differently from standalone outlets. When a customer requests a refund, the partner outlet initiates the request which is routed to the linked merchant for processing.
How refunds work in foodcourt model
Customer requests a refund at the foodcourt outlet
Staff creates a refund request with the payment details
The request includes: refund method, customer name, phone, ID card number, bank details
The refund is processed through the partner payment system
Refund request details
Each refund request captures:
Refund method — how the money will be returned
Customer info — name, phone, ID card number
Bank details — bank issuer, account holder name, account number
Amount — the refund amount
‼️ Refund processing in the foodcourt model requires coordination between the outlet and the partner. The refund status is tracked on the payment record.