The Cloudbeds integration connects Papaya to your hotel’s Property Management System (PMS), enabling bill-to-room — guests can charge restaurant orders directly to their hotel room.
How bill-to-room works
Guest dines at your restaurant and wants to charge to their room
Staff selects Bill to Room as the payment method on the POS
Staff enters or looks up the guest’s room number
The system verifies the reservation with Cloudbeds and posts the charge
The charge appears on the guest’s hotel folio for settlement at checkout
Setting up
Navigate to Settings → PMS Providers and enable the Cloudbeds integration. You’ll need:
Your Cloudbeds Property ID
API credentials (configured with Papaya support)
What’s synced
Reservation data — room number, guest name, sub-reservation ID
Charges — restaurant orders posted to the guest’s folio
Webhook updates — reservation status changes (check-in, check-out) are synced automatically
‼️ Bill-to-room only works for guests with an active reservation. If the reservation has been checked out, the charge will fail.