Customer reviews let diners rate their experience and leave feedback after an order. You can configure reviews per outlet to collect ratings, comments, and optionally redirect high-scoring customers to an external review platform (like Google Reviews).
What you can configure
Setting | What it controls |
Enable rating | Show/hide the star rating prompt after order completion |
Enable comment | Allow customers to leave written feedback alongside their rating |
Rating redirect | When a customer rates above a threshold, redirect them to an external URL (e.g. Google Reviews) |
Save customer info | Collect phone or email with the review for follow-up |
How to set up
Go to Settings → Reviews
Toggle on Enable rating
Optionally enable comments and customer info collection
To redirect happy customers: set a rating threshold and enter your Google Reviews (or similar) URL
How it works for customers
After completing an order, customers see a rating prompt (1–5 stars). If comments are enabled, they can add written feedback. If redirect is configured and their rating meets the threshold, they’re sent to your external review page.
‼️ Reviews are configured per outlet in Settings → Reviews. You can view submitted reviews in the same section.