Introduction
Lalamove is a same-day, on-demand delivery platform that enables businesses and individuals to schedule deliveries using various modes of transport, with motorcycle delivery being particularly relevant for F&B merchants.
By using Lalamove, merchants can avoid the typical 20-30% commissions charged by food delivery marketplaces and fulfill their own delivery orders using a reliable and fast service.
Integrating Lalamove with Papaya’s delivery channel allows merchants to efficiently process delivery orders. Orders flow directly into their POS and connected kitchen printers, ensuring that a delivery rider has been dispatched to the restaurant with detailed instructions and precise customer address information to successfully complete the delivery.
Additionally, customers enjoy the expected real-time delivery tracking and progress-based updates, enhancing their overall experience.
Prerequisites
First, you'll need a Lalamove Partner Portal account. You can register here: https://partnerportal.lalamove.com/register
If you need additional support, contact this email: [email protected]
Once you have access to the Partner Portal, you need to top up your PRODUCTION Lalamove wallet with some credit as shown below:
Next, go to the Developers tab and write down your
API KeyandAPI Secret. You'll need these later when setting up Lalamove as your delivery provider on the Papaya dashboard.
Update the Webhook URL to be:
https://merchant.papaya.co.th/api/webhooks/delivery/lalamove
and make sure the Webhook Version is 3.
This completes the Lalamove Partner Portal setup.
❗ Note: Every time a customer orders via your Delivery Channel and Lalamove is configured as your delivery provider, the cost of the delivery will be deducted from your Production credits. Therefore, you must always ensure you have sufficient credits in your wallet to cover your expected delivery order volume.
Setting Up Lalamove as Delivery Provider
Go to the Papaya Merchant dashboard and click on 'Settings' followed by 'Outlets' at https://merchant.papaya.co.th/settings/outlets. Click the pencil icon to edit the outlet and scroll down to the Delivery Provider section.
Change the provider to Lalamove and paste the
API KeyandAPI Secretyou copied from the Lalamove Partner Portal.Click 'Save'
Ensure you have a Delivery Channel set to the channel type 'Delivery'. You can create new channels using this link: https://merchant.papaya.co.th/channels?action=new. With the Delivery Provider set as Lalamove, any orders coming through the Delivery Channel will now automatically be fulfilled by Lalamove 🎉 🙌
Managing Delivery Orders
The flow of a delivery order through its various states is designed to be primarily automatic. As a merchant, you typically only need to prepare the order as per the printed tickets, package the order in a delivery bag, and hand it to the rider upon arrival. Below is the order status flow for a successful delivery order.
Delivery Statuses
Recommended to open Lalamove's portal website (https://partnerportal.lalamove.com/login?redirect=/records) parallel with Papaya website to track the delivery status.
When a customer pays and completes a delivery order, the order status changes to 'complete' on Papaya's dashboard. Simultaneously, the order is sent to Lalamove and becomes available to their rider network. Upon opening a recently completed delivery order, you will see a badge displaying the current delivery status. Initially, this will read 'Finding a rider', as shown below.
When a rider accepts the delivery order, the status updates to 'Rider Accepted'. You can view the rider's contact details by clicking the designated icon. A 'Track Delivery' button will also appear, enabling you to track the rider's location in real-time. This same tracking information is available to the customer through the customer application.
Once a rider picks up the order from your outlet, the status will change to 'Out for delivery'. Tracking information will continue to be available.
Finally, upon arrival at the customer's location, the rider will mark the delivery as successfully delivered. This status will be reflected on the dashboard as 'Delivered'.
💡 Tip: If Lalamove is still attempting to find a rider after a few minutes, consider adding a small tip to encourage riders to accept your job. Please note, any tip costs will be deducted from your Lalamove wallet.
❗️Note: You can not put in the lower amount once you put a certain tip.
Requesting Another Rider
If multiple riders reject an order, the delivery status is marked as 'Rejected'. In this scenario, a 'Request Rider' button appears. This button can be used to re-submit the job to the Lalamove rider network.
Handling Delivery Issues
Your first point of contact should be the rider. You can reach them using the provided phone number. In most cases, this will resolve any issues. If you can't get in touch with the rider, you can contact Lalamove through the live chat on the Lalamove Partner Portal: https://partnerportal.lalamove.com/
Tips and Best Practices
Maintain Sufficient Credits: Always ensure your Lalamove wallet is topped up to avoid disruptions in your delivery service.
Optimize Order Packaging: Use secure and appropriate packaging to ensure that food items remain intact and presentable upon delivery.
Set Realistic Delivery Timings: Inform customers about expected delivery times, especially during peak hours or bad weather, to manage expectations.
Utilize Delivery Status Updates: Keep track of the delivery status through the Papaya dashboard and communicate any delays or issues promptly to customers.
Wrapping Up
Integrating Lalamove with your Papaya POS system can significantly enhance your delivery operations by reducing costs and increasing efficiency. By following the setup instructions and tips provided, you can ensure a smooth operation that delights your customers and supports your business growth. For further assistance, Papaya’s Support Team are always ready to help you optimize your delivery services.