Once a goods receipt is completed, it's locked — the quantities, prices, and tax it recorded have already updated your stock and costs. But mistakes happen: a price was keyed wrong, the supplier short-shipped, or the tax rate was set incorrectly. Instead of editing history, Papaya lets you post a correction against the receipt. The original stays on record, and a linked credit note captures exactly what changed and why — so your books always reconcile.
This builds on Suppliers & Goods Receipts. If you only need to fix your counted stock on hand (not the receipt itself), run an inventory count instead.
When to correct a goods receipt
Use a correction when the recorded delivery was wrong. Two options:
You want to… | Use | What happens |
Fix specific values (quantity, price, tax, SKU, delivery date, shipping) | Amend | Only the differences are posted; the rest of the receipt stays as-is |
Reverse the whole delivery (never arrived, duplicate entry, fully returned) | Void | Every line is backed out — stock and costs booked by the receipt are removed |
Only a completed goods receipt can be corrected, and a receipt that's already been voided can't be corrected again.
Issuing a correction
Open the completed goods receipt and click Issue correction. Choose Amend or Void, pick a reason, and optionally add a note explaining the change for your team.
Reasons help you and your accountant understand corrections later:
Data entry error
Supplier short-shipped
Damaged on arrival
Overcharged
Wrong price
Wrong tax
Other
Amending
Amend re-opens the goods receipt itself, prefilled with its current values. Adjust what's wrong — quantity, total price, tax rate, SKU, invoiced-item description, delivery date, or shipping fee — then click Review correction. You can also add or remove lines.
Some things stay locked because changing them isn't an amendment: the supplier, the bill-to outlet, and, on existing lines, the product and purchase unit (to swap a product, remove the line and add the correct one).
The review shows exactly what will post — the quantity, amount, and tax change per line, the resulting stock, any shipping change, and any document updates (like a tax rate going from Exempt to VAT 7%). Confirm to post it.
Voiding
Void shows a full reversal preview — every line backed out, with the resulting stock for each product. Confirm to reverse the entire receipt. The receipt is then marked Voided and shows its original contents for the record.
‼️ Corrections cannot be undone. If you void or amend by mistake, issue a new correction to put it right.
The corrections trail
Every correction is listed on the goods receipt under Corrections, showing the credit-note number, whether it was an Amend or Void, the reason, the date, and who made it. Click any entry to see the full breakdown of what changed. An amended receipt keeps its Completed status with a small correction marker; a voided one shows Voided.
What a correction affects
Stock on hand — adjusted immediately by the difference (or fully reversed on a void).
Product cost — a corrected price updates the product's latest price, so recipe costing and purchase suggestions use the right number.
Spend & VAT reports — the correction nets against the original, so your totals stay accurate.
‼️ On-hand went negative? If a correction reduces stock below what you currently have (because some was already used or sold), Papaya still posts it but warns you. Run an inventory count to reconcile.
FAQ
Can I correct a receipt more than once?
Yes. Each amendment stacks on the last, and the corrections trail lists them all. A void reverses whatever remains at that point.
Does correcting a receipt delete the original?
No. The original receipt is never changed — the correction is a separate, linked credit note. This keeps a complete audit trail.
What if I just miscounted my shelf, not the delivery?
Don't correct the receipt — run an inventory count. Corrections are for fixing what the delivery recorded.